These Terms and Conditions ("Terms") govern your access to and use of the Harlo platform, including our AI voice and chat agent services, websites, APIs, dashboards, and related software (collectively, the "Services"), provided by Harlo ("Harlo", "we", "us", or "our"). By accessing or using the Services, creating an account, or clicking to accept these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.
You must be at least 18 years old and capable of forming a binding contract to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorized use. We may suspend or terminate accounts that we reasonably believe are being used in violation of these Terms.
Harlo provides a multi-tenant platform that answers and conducts conversations through AI agents across multiple channels, including telephone calls (e.g., via Twilio or RingCentral), web text chat, and browser/mobile audio. The platform performs speech-to-text, language-model reasoning, tool execution, and text-to-speech, and may record, transcribe, summarize, and persist conversations and related metadata where enabled and lawful.
We may modify, enhance, or discontinue features of the Services at any time. We will use commercially reasonable efforts to provide advance notice of material adverse changes to the core Services.
You agree not to, and not to permit any End User or third party to:
Where recording, transcription, and conversation analysis features are enabled, the Services may capture and store audio, transcripts, and derived summaries. Recording behavior may be consent-gated; however, you remain solely responsible for ensuring that the recording, monitoring, transcription, and analysis of communications complies with all applicable one-party and two-party consent laws and any sector-specific requirements in every jurisdiction where you and your End Users are located. You will configure consent settings appropriately and provide all legally required disclosures.
The Services use artificial intelligence and large language models to generate responses. AI output may be inaccurate, incomplete, or otherwise unsuitable, and may not reflect Harlo's views. You should not rely on AI-generated output as a substitute for professional advice (legal, medical, financial, or otherwise). You are responsible for reviewing and supervising the conduct of your Agents and for any decisions or actions taken based on their output. Harlo does not guarantee any particular outcome, accuracy level, or fitness of AI-generated content for your purposes.
The Services integrate with third-party providers (for example, telephony carriers, speech and language-model providers, and the systems you connect via integrations). Your use of those services is governed by the respective third party's terms, and we are not responsible for their acts, omissions, availability, or data practices. You authorize us to transmit relevant Customer Data to such providers as necessary to deliver the Services you have enabled.
Fees for the Services are set out in your order, subscription plan, or pricing page. Unless otherwise stated, fees are exclusive of taxes, which you are responsible for paying. Usage-based charges (such as per-minute call handling, transcription, and analysis) are calculated based on our metering and are estimates rather than invoices until billed. Fees are non-refundable except as required by law or expressly stated. We may suspend the Services for non-payment after reasonable notice.
Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. As between the parties, you retain all rights in Customer Data. You grant Harlo a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Services and as otherwise described in the Privacy Policy. Where Harlo processes personal data on your behalf, the parties will, where required, enter into a data processing agreement.
The Services, including all software, models, designs, and documentation, and all intellectual property rights therein, are and remain the exclusive property of Harlo and its licensors. Except for the limited right to use the Services under these Terms, no rights are granted to you. You may provide feedback or suggestions, and you grant Harlo a perpetual, irrevocable, royalty-free license to use such feedback without restriction.
Each party may access the other's confidential information. The receiving party will use confidential information only to perform under these Terms, protect it with reasonable care, and not disclose it except to representatives who need to know and are bound by similar obligations. This section does not apply to information that is public through no fault of the receiving party, independently developed, or required to be disclosed by law.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. HARLO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AI OUTPUT WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR YOUR PAYMENT OBLIGATIONS, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO HARLO FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
You will defend, indemnify, and hold harmless Harlo and its affiliates, officers, and employees from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) Customer Data and your Agents' configuration and output; (c) your violation of these Terms or applicable law; or (d) your failure to obtain required consents from End Users, including for call recording.
These Terms remain in effect while you use the Services. Either party may terminate for material breach that remains uncured 30 days after written notice. We may suspend or terminate immediately for violations that pose security, legal, or operational risk. Upon termination, your right to use the Services ceases, and we will make Customer Data available for export for a limited period as described in the Privacy Policy, after which it may be deleted. Sections that by their nature should survive termination will survive.
We may update these Terms from time to time. We will post the updated Terms with a revised "Last updated" date and, for material changes, provide reasonable notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws principles. Subject to any dispute-resolution provisions the parties agree to in writing, the parties submit to the exclusive jurisdiction of the state and federal courts located in Texas, except where applicable law grants you rights to bring proceedings elsewhere. [Method of dispute resolution (litigation vs. binding arbitration, and any class-action waiver) to be finalized with counsel before publication.]
These Terms, together with any order and the Privacy Policy, constitute the entire agreement between the parties regarding the Services. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.
Questions about these Terms can be sent to:
Harlo
Email: legal@askharlo.ai
Our registered company name, address, and registration number are available on request.
